Hongyuan
Professional, Efficient and High quality

Frequently Asked Questions (FAQs)

What type of interpreting services do you provide?

We provide the high quality interpreting services. Our highly experienced and qualified interpreters will assist you to communicate in English<>Chinese by Simultaneous Interpreting, Consecutive Interpreting, Escort interpreting, Whispered interpreting and etc


Who are your interpreters?

We select only interpreters who meet our rigorous requirements:
Native-speaking language expert
Fluent in both source and target languages
Proven ability to convey the cultural and emotional intent of the original message
Professional and able to be trusted with confidential or sensitive information


What kind of information do I need to provide you when booking an interpreter?

When booking an interpreter, you need to provide us with the following information:

  • The nature of the assignment, whether it is Escort Interpreting, Consecutive Interpreting, Telephone Interpreting
  • Number of interpreters required
  • Date, time and location where the interpreter(s) need to attend
  • Contact details of the client
  • Any specific requirements regarding the interpreter, eg. male or female, country of origin where the interpreter is from, any dialect involved, etc


How do you charge for your services?
For Interpreting, we charge a daily rate, irrespective of the subject of setting. Depending on the location of the assignment, travelling cost may apply. Please contact our office for more details


How much notice do you require to secure an interpreter?
We are proud to be able to provide you with same-day interpreter requests. However, to ensure that an interpreter is available, we suggest you contact us at least 1 or 2 days before the actually date for non-urgent assignments.


What is your cancellation policy?
For assignments lasting one day or less, cancellations must be made 24 hours prior to the scheduled assignment. For extended assignments of 2 days or more, cancellations must be made within 1 full business days of the assignment.